Shipping policy
Production Times
After your order is placed, each item is created just for you. Production typically takes 2-7 business days. We strive to complete your items as quickly as possible without compromising quality.
Shipping Rates and Delivery Estimates
Shipping rates are calculated at checkout and are based on the delivery location, weight, and dimensions of your order. We offer standard shipping rates as follows:
- Domestic (USA) delivery typically takes 2-5 business days post-production.
- International delivery times vary by destination but usually range from 10-30 business days.
Please note, these are estimated times, and actual shipping may vary. We appreciate your understanding that occasional delays can occur due to factors beyond our control.
International Shipping
We ship globally! Please be aware that international shipments may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Art by Tesia is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. This number allows you to monitor the shipment's progress to your delivery address.
Shipping Addresses
Accuracy in the shipping address is key. Please double-check your details when entering them, as we cannot alter them once your order is in process.
Lost or Damaged Items
If your order hasn't arrived within the expected timeframe, or if it arrives damaged, please reach out to us. We will investigate the matter and offer a solution, which may include reshipping your order or providing a refund.
Returns Policy
We take pride in the quality of our products. If you're not satisfied with your purchase due to a fault on our end, please contact us within a reasonable time for a resolution, which may include a refund or replacement.
Contact Us
For any questions regarding shipping, or if you need assistance with your order, please reach out through our website's contact page. We’re committed to ensuring a smooth and enjoyable shopping experience.